Bikes are Essential
To our OneTen Cycles Family:
All of us are wishing you good health and good fortune during these trying times. Most importantly, we truly hope you, your family, friends, and colleagues safe, healthy, and well. Under Governor Walz 'Stay at Home' order, bicycle shops were deemed an essential business under the critical sector of 'transportation and logistics.' We will continue to be available for your service and product needs. However, we have modified our business practices to mitigate the spread of COVID-19 and to ensure the safety of our small staff and all of our customers. The OneTen staff have made bicycles an essential part of our every day lives, and now they have been deemed an essential part of yours! Exercise boosts your immune system, improves your overall mental and physical health, and bikes can get you where you need to be. Please let us know how we can help!
Our Metered Service and Sales Protocol
1. We will be staffed to be open at reduced hours (12:00-6:00 Monday-Friday, 10:00-4:00 Saturday).
Schedule an appointment by calling during open store hours (651-454-2066).
Walk-ins are welcome as we are available to accommodate on a 1:1 ratio of customers to sales staff.
We will ask customers to wait outside for a sales associate to give us time to clean up after each party leaves.
We will do our best to adhere to social distances of 6 ft or more.
Please browse our products online as much as possible, rather than in the store.
2. Continue daily, hourly, and transactional cleaning practices.
Hand sanitizer, Lysol, and disinfectant wipes are available for use in store.
Additional cleaning and handling protocols of all products,
Designating staff to workstations to prevent cross contamination.
3. Revised sales and service experiences to minimize contact and closeness.
Eliminate fitting of on the body products (helmets, shows, gloves, apparel)
Decrease the number of test rides while disinfected each bike after every use.
4. Credit card payments are preferred. Advanced pay over the phone is highly recommended.
We will wipe down keypad, pen, and signing pad after every transaction.
Minimizing cash payments and handling.
Offering email receipts.
5. Delivery and curbside pickup offered.
Free delivery and pick up of all service work at or above the cost of our annual tune-up ($129.99)
Free delivery on all new bike sales.
Curbside service is available for all transactions and questions.